Last updated: 6 November 2026

These terms apply to every booking you make with Top Dubai Chauffeurs, whether through this website, by WhatsApp or by email. By ticking the box on the booking form you confirm that you have read them, together with the Cancellation page and the Privacy policy. These terms are provided in English; if you read the site in another language, the English text applies.

1. Who we are

Top Dubai Chauffeurs provides chauffeur-driven transport in the United Arab Emirates. In these terms, "we" and "us" mean Top Dubai Chauffeurs. Our contact details are on the Contact page.

2. Services

Hourly hire: minimum 2 hours, then you can add hours.
Full day: 10 hours at 15% off the hourly total.
Full day with attractions: up to 3 attractions in Dubai or in Abu Dhabi (not both on one day), at the full-day price.
Airport transfers: a fixed price per car for Dubai, Sharjah and Abu Dhabi airports.

3. Booking and confirmation

A booking made on the website is a request. It becomes a confirmed booking when we confirm it to you by WhatsApp or email. Until then we may decline a request, for example when no suitable car is available, and nothing is payable. When we confirm, we send you a secure payment link for the deposit described in section 6. Please give accurate details, including a WhatsApp number that works.

4. Prices

All prices are in AED and include 5% VAT, fuel or charging, tolls (Salik) and complimentary bottled water. You pay the lower of (hours x hourly rate) and the full-day price. There is no kilometre limit. Not included: attraction tickets and meals, which you pay directly. Parking is not part of the price; ask us about your venues when you book. The price shown to you before you send your details is the price for your booking.

5. Overtime and waiting time

Time after 10 hours is overtime and is charged at the hourly rate of the car. If you need the car for longer than booked, tell your chauffeur or message us; extra time is subject to the car being free. The chauffeur waits at attractions and lunch stops, and this time counts as booking time. For airport transfers, please add your flight number. We track the flight and plan the pickup around the actual arrival time; if your flight moves to another day or another airport, tell us on WhatsApp as soon as you know.

6. Payment

When we confirm your booking, we send you a secure payment link for a deposit of 20% of the booking price. The link takes cards and, where available, Apple Pay and Google Pay, and shows our business name. The balance is paid at the end of the trip, in cash (AED) to the chauffeur, or by a second payment link, as agreed in your confirmation. This website does not collect card details. After the trip, a receipt showing the price and the VAT included in it is available on your booking page. If you need a different document, message us.

7. Cancellation and changes

See the Cancellation page. If you cancel at least 6 hours before your pickup time there are no cancellation charges and any amount you paid, including the deposit, is refunded in full. If you cancel less than 6 hours before your pickup time, the deposit may be retained. Please tell us as early as you can. To change the date, time or car, contact us on WhatsApp as early as possible; subject to availability, we will change it at no charge.

8. Cars and chauffeurs

Cars are described by model and class. A car of the same class or better than the one you chose may be assigned. Seat numbers are for typical use. Pictures on the website are illustrations unless they say otherwise. Wi-Fi and charging cables are provided where the confirmed car has them. Once a chauffeur is assigned, their name, phone number and car plate appear on your booking page.

9. Child seats

Child seats are available on request. Ask for one when you book or when we confirm your booking, and give your child's age and weight so we fit the right seat; we confirm it with you before the trip.

10. Your responsibilities

Please be ready at the agreed time and place, and follow your chauffeur's reasonable safety instructions, including wearing a seat belt. Smoking and illegal items are not allowed in the car. You are responsible for damage you cause to the vehicle.

11. Delays and events outside our control

We are not responsible for delays or changes caused by traffic, weather, road closures, events or other circumstances outside our control. We will keep you informed. Opening hours, ticket rules and fees at attractions are set by the attractions and can change or stop without notice; please check the official site before you go. If we cannot provide a booking we have confirmed, we will tell you as early as we can, and we will refund in full any amount you paid for it.

12. Liability

We provide the service described in these terms and on this website. Nothing in these terms limits any right you have under UAE law that cannot be limited. If you leave something in a car, message us on WhatsApp with your booking reference and we will try to help return it.

13. Complaints

If something went wrong, please tell us as soon as you can on WhatsApp or by email, with your booking reference, so we can look into it and reply.

14. Personal data

We use your personal data as described in the Privacy policy.

15. Changes to these terms

We may update these terms. The version in force when you book applies to your booking. The date at the top shows when they were last updated.

16. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

Terms of service