Privacy policy

Last updated: 6 November 2026

This policy explains how Top Dubai Chauffeurs ("we", "us") uses personal data when you use this website, make a booking or contact us. You can reach us at booking@topdubaichauffeurs.com or on WhatsApp.

What we collect

When you book: your name, WhatsApp number and email; the service, car, date and time; pickup and drop-off locations; number of passengers and bags; for airport transfers, the airport, direction and flight number; a child's age and weight if you ask for a child seat; if you add a lunch stop, your cuisine choice and any food preferences or allergies you enter; any notes you write; how you would like to pay; the language you used; and the price. We also create a booking reference and a private link to your booking page.

When you write to us through the contact or corporate form: your name, email, phone number, company (corporate form) and your message. If you message us on WhatsApp or email, we receive what you send and your number or address.

Automatically: your IP address is saved with each booking, and recorded briefly to limit repeated form submissions. The website also sets one cookie and uses a few items of browser storage (see Cookies and browser storage).

Food preferences and allergies are optional, and so is the notes box. Please do not put health or other sensitive details in the notes unless you want us to take them into account for your trip. This website does not collect or store card details.

Why we use it

To confirm and carry out your booking, to send confirmations, reminders, driver details and receipts, to answer your messages, to keep accounting and tax records, and to keep the website secure and prevent misuse. We do not use your data for advertising and we do not sell it.

Who receives it

• Our team and your assigned chauffeur. The chauffeur sees what is needed for your trip: your name, WhatsApp number, pickup and drop-off, flight, number of passengers, child seat details and notes. Your chauffeur may open your pickup address in Google Maps to navigate. You also see your chauffeur's name, phone number and car plate.
• Our website hosting and email provider (Hostinger). Our website, its database and the emails we send run on its servers.
• WhatsApp (Meta). When you or we send a WhatsApp message, it is handled by WhatsApp under its own terms and privacy policy.
• Google Fonts. The website loads its fonts from Google. When a page loads, your browser contacts Google servers, which receive your IP address and browser details.
• Authorities, where the law requires us to share information.

Some of these providers may process data outside the United Arab Emirates. If you pay online by card through a payment link we send, the payment is handled by the payment provider named in that link, under its own terms; this website does not see your card details.

How long we keep it

We keep booking and message records for as long as we need them to run the service, to deal with questions or complaints, and to meet accounting and tax record-keeping requirements. We do not currently delete booking records automatically, and copies of the emails we send may be kept with them. Technical records used to limit repeated form submissions are removed after a short time.

Your choices and rights

You can ask us to show you the personal data we hold about you, to correct it, or to delete it. Email booking@topdubaichauffeurs.com or message us on WhatsApp, with your booking reference if you have one, and we will deal with your request. We may need to keep some records where the law requires it, for example for accounting. You can also ask us to stop contacting you, other than about a booking you have made.

Cookies and browser storage

The website sets one essential session cookie. It keeps forms secure and ends when you close your browser. No advertising or analytics cookies are set.

The website also stores small items in your browser: the private link to your latest booking, so you can find it again; whether you dismissed the app-install prompt and how many times you visited, for that prompt; and a marker that the intro screen has already played. You can clear these in your browser settings.

Children

The booking form is for adults. If you add a child seat, give the child's age and weight only so that we can fit the right seat.

Changes to this policy

We may update this policy. The date at the top shows when it was last updated.