Straight answers

Your chauffeur, fuel or charging, tolls (Salik), 5% VAT and complimentary bottled water, with no kilometre limit. Not included: attraction tickets and meals, which you pay directly. Parking: ask us about your venues when you book.

Two hours for hourly hire. After that you can add hours as you go.

A full day is 10 hours at 15% off. You pay the lower of hours times the hourly rate and the full-day price. After 10 hours, overtime is charged at the hourly rate of the car. There is no kilometre limit.

Yes. Cancel at least 6 hours before your pickup time and there are no cancellation charges: anything you paid, including the deposit, is refunded in full. Please tell us as early as you can so we can free your driver. For a cancellation inside 6 hours, message us on WhatsApp; the deposit may be retained.

Once we confirm your booking, we send you a secure payment link for a 20% deposit. It takes cards and, where available, Apple Pay and Google Pay, and our business name is shown on the payment page. You pay the balance to the chauffeur in cash (AED) at the end of the trip, or by a second payment link. No card details are taken on this website. After the trip, a receipt is available on your booking page.

Yes, on request. Ask for one when you book or when we confirm your booking, with your child's age and weight, and we confirm the seat with you personally before the trip.

Choose Dubai or Abu Dhabi, then up to three attractions from that city. It costs the same as a normal full day. You pay entrance fees at the entrance. Your driver sets the order of the stops, and waiting time counts as booking time.

Of course. The lunch stop is optional, you pay for your own meal, and the time counts as booking time. Tell us your cuisine and any food preferences or allergies on the booking form.

Yes. Abu Dhabi, Sharjah, Ras Al Khaimah and other places are possible on a full-day booking. List the places in the notes box and we confirm the plan with you on WhatsApp.

Dubai International (DXB), Sharjah and Abu Dhabi airports, at a fixed price for each car. Add your flight number when you book.

A chauffeur is assigned to your booking. Their name, phone number and car plate appear on your booking page, and in your reminder email, once they are assigned. Our chauffeurs are trained for chauffeur work by the companies they drive for, work within the government requirements that apply to chauffeur services in the UAE, and speak several languages. A car of the same class or better than the one you chose may be assigned.

We track your flight. Add the flight number when you book; if the flight is late, your chauffeur adjusts the pickup to the actual arrival time. If your flight moves to another day or another airport, message us on WhatsApp as soon as you know.

Not when you book. No card details are taken on this website and nothing is charged when you send a request. Once we confirm your booking, we send a secure payment link for a 20% deposit; the balance is paid at the end of the trip or by a second link.

Yes. Message us on WhatsApp as early as you can. Subject to availability, we change the date, time or car at no charge.

After the trip, your booking page shows a receipt with the price and the 5% VAT included in it. If your company needs a different document, message us and we will tell you what we can provide.

Yes. We pick up anywhere in Dubai, Abu Dhabi and Sharjah: hotels, residences, offices, the cruise terminal and the airports. There is no pickup zone and no surcharge by area. Give us the hotel or building name and the entrance when you book.

Per car. The price covers the car, your chauffeur, fuel or charging, Salik tolls, 5% VAT and bottled water for everyone on board. The sedans carry up to three passengers and the Mercedes V-Class up to six.

Our fixed airport prices are published for Dubai International (DXB), Sharjah and Abu Dhabi airports. For Al Maktoum (DWC), message us on WhatsApp with your flight details and we will send you a quote.

Yes. The 20% deposit is paid through a secure payment link that takes cards and, where available, Apple Pay and Google Pay. The balance can be paid by a second link or in cash (AED) to the chauffeur. No card details are taken on this website.

No. A booking made on this site is a request. We check availability, confirm it on WhatsApp and by email, and then send the payment link for the 20% deposit; nothing is charged before that. Your driver's name, phone number and car plate appear on your booking page once they are assigned.

Some are. The BMW i7 and the BYD Han are fully electric and the Lexus ES 300h is a hybrid. The BMW 5 Series is electric or petrol depending on availability. If you want an electric car, say so in the notes when you book and we confirm it with you.

This website and our booking confirmations are in English, Russian and Arabic, and you can message us on WhatsApp in any of the three. If you need a chauffeur who speaks a particular language, tell us in the notes and we will tell you what we can arrange.

Where the confirmed car has them, yes: Wi-Fi and charging cables are included at no extra cost. Tell us when you book if you need either, and we confirm it with the car.

Yes. WhatsApp and bookings work 24 hours a day, every day. When our team is away, an automated assistant gives a first reply and a person follows up.