Free cancellation up to 6 hours before pickup

Last updated: 6 November 2026

Cancel at least 6 hours before your pickup time and there are no cancellation charges: anything you paid, including the deposit, is refunded in full.

Please tell us as early as you can, so we can free your driver for another booking.

How to cancel

• Open the link in your confirmation email and press Cancel booking, or
• message us on WhatsApp with your booking reference.

The Cancel booking button is available until your driver is on the way. Less than 6 hours before pickup, please message us on WhatsApp instead; for a late cancellation the deposit may be retained.

Refunds

The deposit is refunded in full to the card or wallet you used for the payment link. How long it takes to appear depends on your bank. If no deposit has been paid yet, there is nothing to refund.

Changing a booking

To change the date, time or car, message us on WhatsApp as early as you can. Subject to availability, we change it at no charge.

If we cannot provide your booking

If we cannot provide a booking we have confirmed, we will tell you as early as we can and refund in full any amount you paid for it, including the deposit.

More detail is in the Terms.